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LOS ANGELES () — Metro says it’s working to restore access to its internal administrative computers after the agency’s security team discovered “unauthorized activity.”
The transit system said Thursday it was forced to limit access to those systems. Because of that, station monitors were not displaying arrival times.
“Restricting systems following the discovery of unauthorized access is part of Metro’s standard safety protocols to contain and minimize risk,” Metro said in a statement. “Although an inconvenience to employees, these safety measures protect customers without disrupting service.”
Metro says customers who need to add funds to TAP cards may have problems using Metro’s website or customer service lines, so they should do so at ticket vending machines.
Eyewitness News spoke with a customer who tried to use a ticket vending machine, but that didn’t work.
“I’m just trying to pay for my TAP card, and it’s just not working on the machine. Also tried to pay for it on my phone, and it’s also not working,” Raymond Causly of Compton said. “It’s just not going through. It’s a little frustrating, you know what I mean, not being able to pay for the services.”
Metro says bus and rail lines, along with customer and employee data, were not affected.
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