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OpenAI is working to fix an issue that caused major outages in its applications, including ChatGPT.
A statement from the artificial intelligence (AI) company, posted on the social media platform X just after 4 p.m. ET Thursday, noted “most” of ChatGPT, the API and Sora were down.
An error status page shows OpenAI identified an issue with high error rates on ChatGPT, the API, and Sora at 2 p.m. and began investigating.
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OpenAI said the issue was caused by an upstream provider, which is a company that connects a local internet service provider’s network to the internet.
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Two additional updates at 3 p.m. and 4 p.m. noted OpenAI was “continuing to work on a fix for [the] issue.”
As of 6:30 p.m., ChatGPT and the APIs were partially recovered, and Sora was fully operational.
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“We’re sorry for the trouble this is causing,” the company wrote. “We’ve identified the issue and have started recovery. We hope to be back asap.”
Users around the world took to X to comment on the outages, with some noting the crash inhibited their ability to do research and complete school or work assignments.
A spokesperson for OpenAI on Thursday referred FOX Business to the statement and declined to provide further comment on the outages.
